Security leaders are willing to open the door to new technology, provided they can see what they’re letting in. In this study, 63% describe their teams as early adopters, while unclear data or access boundaries are the most common approval barrier. That combination gives vendors a clear brief: make the controls as convincing as the benefit. Gather’s research with 124 US security leaders shows how that approval case develops, from the evidence reviewers value to the implementation demands that can change their recommendation.
47% put security and compliance fit in their top three criteria.
Asked about a recent decision, respondents place security and compliance fit first among their selection criteria, with cost and integration close behind. The evidence they found influential helps explain what a supplier needs to bring to that discussion: 45% include a security or compliance assessment in their top two, compared with 18% who include a quantified business case.
The decision has to fit the environment
Which three criteria most influenced that decision? Rank them in order.
Security assessments lead the evidence mix
Which two types of evidence carried the most weight in that decision? Rank your top 2.
The closeness of the criteria makes it difficult to treat security review as a separate exercise that can be completed before the rest of the proposal is considered. Total cost appears in 42% of top-three selections, and integration in 41%, suggesting that a useful assessment should explain how the proposed controls would work within the organization’s existing environment and budget.
An existing relationship or track record also carries weight, appearing in 35% of top-two evidence selections. That leaves room for an established supplier’s history to inform the recommendation, although the higher share selecting a security assessment suggests that familiarity alone would leave an important part of the evidence case unanswered.
“Recently, I changed my mind about a technology vendor after testing showed their solution wasn’t as reliable or responsive as expected.”Head or Director of Information Security · Technology
63% say they are among the first to try new tools.
Willingness to try something new is widespread among these respondents, with 63% describing their teams as among the first to adopt a new tool category. Their approval barriers give that openness some definition: unclear data or access boundaries lead the list, while compliance gaps are the next most frequently selected concern.
An audience that describes itself as willing to try
When a new kind of tool starts showing up in your field, when does your team usually adopt it?
Unclear boundaries most often block approval
Which two conditions most often stop you from approving a new technology? Rank your top 2.
Most expect their relevant budget to grow
Compared with the past 12 months, how do you expect the budget relevant to your work to change over the next 12 months?
Budget expectations offer another indication of room for change, with 78% expecting the budget relevant to their work to increase over the next year. Read alongside the adoption responses, this suggests an audience willing to explore new options whose eventual approval still depends on understanding what the technology can access and how it will be controlled.
The distinction becomes clearer when unclear boundaries, selected by 44%, are compared with the absence of an accountable owner, selected by 11%. Both are relevant to approval, but the larger share points to a question about the reach of the technology itself, even where responsibility for it may already be assigned.
“Our business goal was to quickly roll out cloud storage to improve team file sharing. However, security concerns emerged around external file sharing links. I decided to enable the cloud tool but restrict public sharing permissions. This way we met the efficiency goal while keeping sensitive data protected.”Deputy CISO · Manufacturing or logistics
Specialist preference falls from 46% to 30% when rollout time doubles.
The fictional choice exercise tests how that recommendation changes when a supplier’s terms change. At equal price and rollout time, 46% recommend the specialist, which claims twice the reduction in manual effort offered by the existing supplier’s extension. Each subsequent variant returns to that original offer and changes one condition, allowing the comparison to separate verified performance from higher price or a longer implementation.
What changes the recommendation
Share recommending the new specialist under each fictional condition
Security leaders
How the response varies by company size
Share recommending the specialist within each organization-size band
Independent verification raises specialist preference to 53%, but extending the rollout from six to twelve weeks reduces it to 30%. In the longer-rollout variant, the existing supplier’s extension becomes the leading choice, showing that the specialist’s stronger benefit claim can lose its appeal when respondents must wait longer to realize it.
Verification and implementation detail address different uncertainties in this exercise: a reproduced result provides evidence that the claimed improvement is achievable, while a deployment plan helps the reviewer understand how much work it would take to reach that result in the organization’s own environment.
“The key factors were implementation time cost and confidence in the claimed improvement I preferred the existing supplier when the new specialist had a longer implementation time and only a case study I would reconsider if the specialist had independently verified results a significantly shorter implementation time or a meaningful cost advantage that outweighed the added risk”Head or Director of Information Security · Technology
84% use AI routinely. Authorization still depends on the task.
Routine AI use is already common: 84% use it day to day for some tasks or in most workflows. When the survey turns to permission for particular automated actions under current controls, however, respondents choose different levels of review depending on what the system would do.
AI is already part of the working routine
Where is your team today with using AI tools in its own work?
Security: permission changes with the action
For each of these tasks, what's the highest level of automation you'd authorize today under your organization's current controls?
Triage a security alert
Change a security control
Revoke production access
For alert triage, 41% would permit production use within approved limits and exception review, compared with 22% for changing a security control. Human approval before each action moves in the opposite direction, becoming the most common response for a control change.
The same team can delegate one task and retain a checkpoint around another. That is useful detail for product design. A demonstration should let reviewers see the action being proposed and the point at which a person would be asked to approve it, particularly when the action changes the security environment.
59% bought or renewed. The rest took another path.
The recalled decisions also broaden the set of alternatives a vendor must address. Expanding or renewing an existing supplier accounts for 31% of outcomes, while buying a new commercial solution accounts for 28%; the remaining decisions include internal development, open source, and continuing with an evaluation or the current approach.
Where the recent decision ended
What did your organization ultimately do?
How many people signed off
Counting yourself, how many people had to sign off before that decision was final?
How long the decision took
From the first serious look to a final decision, roughly how long did that decision take?
Approval usually extends beyond the respondent, with 73% reporting that at least two people, including themselves, had to sign off. A security reviewer who supports the proposal may therefore need evidence that colleagues can interpret and use when weighing the same investment against their own requirements.
Most recalled decisions took no more than three months, although the mix of categories and outcomes makes that an unsuitable benchmark for a single sales cycle. The more useful planning implication is to have the assessment and implementation detail available during evaluation, when the respondent may need to circulate it for another person’s review.
68% use vendor content. What it says still has to earn attention.
Vendor websites, demos, and content are the most widely used evaluation source in this sample, reaching 68% of respondents. That creates a direct route into the research process, although the evidence findings earlier in the report suggest that this material needs to lead naturally into a security assessment that reviewers can examine.
Where respondents look for information
When you're evaluating a new technology, which of these sources do you actually rely on?
Which promise earns a closer look
Which of these messages would most likely earn a closer look from you for a tool in the category you described?
When asked which message would earn a closer look, 39% choose more predictable work and less risk of failure, while 35% choose less manual effort. The two benefits attract similar shares, leaving room to test both openings before moving into the detail of what the proposed improvement requires.
The source and evidence questions capture different stages of that discussion. A respondent may use vendor material to understand the offer and then rely on a security assessment to judge whether it belongs in the organization, which suggests linking the initial claim to the documents needed for approval.

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